Senior Sales Consultant, Fashion & Luxury Goods

Salary: DOE
Type: Permanent

Have you got a passion for luxury fashion, couture, interiors and the ability to dazzle customers and create an incredible customer experience?

Luxury Recruit are recruiting for several Sales & Senior Sales Consultants for a number of our clients across Central London location across several functions in luxury fashion, bridal, couture & homeware, and interiors. The role requires impeccable presentation and confidence in delivering world-class customer service. This is a retail sales role with a global client base. A passion for timeless classics with knowledge of modern aesthetic is essential to succeed in this role. Having a secondary language such as Mandarin, Arabic or Russian is also desired but not essential.

Responsibilities

• Achieve the assigned sales budgets, KPIs and objectives set by the Manager
• Management of own pipeline, with consistent measured follow up, reporting updates daily, in morning meeting
• Deliver retail experience consistently through excellent customer experience, via room planning, follow up and 5 senses.
• Complete understanding and execution of product knowledge and inspiring product demonstration like an expert and as per defined guidelines on demonstration techniques, and product training
• Accurately process customer orders by ensuring personalised service including order follow-ups, updates or complaint handling, building up long lasting business relationships with customers, colleagues and manager with 100% effort
• Handle any customer complaints/returns and provide timely solutions and regular follow-ups and updates. · Update and instil own learning, with tools provided – extranet, tear sheets, boarding school book
• Ensure the shop display is maintained and executed as per guidelines · Understand and facilitate all operational functions of the company’s POS system
• Grow the CRM database
• Attend training meetings; boarding school and seminars as required and instructed by the Store Manager
• Support team members in any way that is required to ensure that the team delivers excellent results

Essential Skills

• At least 1-2 years’ sales experience in luxury retail / hospitality / service organization.
• Passionate to achieve results and grow sales
• Ability to influence and persuade in order to achieve goals
• Excellent interpersonal skills
• Ability to plan and prioritize own time well to maximize effectiveness
• Analytical and numerical skills
• Good communication skills with a sense of personal presentation and grooming, consistent with company style guide
• Outstanding written and spoken English, and other languages are an advantage
• Computer literate, confident with Microsoft package

What can you expect?

• A chance to build it from the ground up – test yourself
• Creative people, unconventional approach to work and everything
• A great culture of highly engaged team & enthusiastic people
• Unique global footprint

If you are passionate about Sales and customer services, drop in your application and have a chat