Arabic Speaking Senior Sales Associate

Salary: Negotiable
Type: Permanent

General mission
The Zurich Store of the Luxury Maison is looking for an Arabic speaking new Sales Associate.
The position entails involvement in all aspects of daily shop life.
The successful candidate will be expected to be able to maximise sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.
Main activities
Under the direct responsibility of the Store Manager:

Sales floor operations

  • Act as a member of the sales team offering excellent customer service, developing and maximising sales opportunities whilst ensuring customer retention.
  • Develop an in-depth knowledge of all products: their features and benefits.
  • Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times
  • Deal with customer queries and correspondence.

Stock and back-office management

  • Maintain a constant knowledge of the stock that is available in the store and elsewhere.
  • Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
  • Participate in the stock ordering, receiving and maintenance processes.

Miscellaneous:

  • Contribute to the compilation, maintenance and utilisation of an accurate customer database in support of CRM initiatives.
  • Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
  • Undertake projects and responsibilities at the direction of the Manager.

Applicant profile

  • Previous experience (3 years minimum) in high-end/luxury international retail contexts;
  • Excellent communication skills: written and oral German and Arabic is mandatory
  • Fluency in another language, preferably French, would be a strong advantage;
  • Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus.
  • To complete the profile the candidate has to:
    • possess a sophisticated approach to selling and customer relations;
    • be a team player;
    • be dynamic, flexible and adaptable;
    • be proactive and focus on performance;
    • possess good problem solving skills.

The package offered by the Maison is really generous and includes numerous incentives.

Applicants not contacted within six weeks should consider their applications unsuccessful. Information provided by applicants will be treated in strict confidence and will be used for recruitment purpose only.

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