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Head of Operations

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Salary: Competitive + benefits Location: East London, Shoreditch Type: Permanent
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Job Description

Head of Operations – Luxury Footwear Company

About the Role

As new head of operations you will be responsible for taking our clients current e-commerce and wholesale operations to the next level, and will be in charge of setting up, scaling, and improving our fulfilment and operations systems. This role is as well an opportunity to take on a management responsibility as you will be training and managing Fulfilment and Logistics specialists and a Customer Service Representative.

You will also be the liaison between the brands in-house factory, the customer service team and overseas sales agents. Alongside ensuring the smooth running of our day-to-day operations and fulfilment, the goal is to find solutions and implement new software/integrations/procedures to automate and simplify our fulfilment process (from client placing order to client receiving order), always striving for maximum efficiency. As demand for our products is rapidly growing, our operation systems need to scale with us. This requires the knowledge and true ability to research, implement and follow through with new solutions. In this role you are required to have a high level of independence and will be reporting directly to the founders & CEO.

Key Responsibilities

  • Scaling of Operations Systems
  • Research and implement new ERP system, fulfilment software and warehousing software to streamline and scale all facets of our operations for e-commerce and wholesale procurement
  • Lead transition from current operations systems to new systems
  • Create detailed procedures for fulfilment staff
  • Set up and manage future third-party logistics for wholesale
  • Implement new ‘Kanban’ stock management for our in-house production
  • Logistics & Fulfilment Management
  • Building the Operations team, onboarding and training of new staff
  • Manage Operations and Fulfilment staff
  • Oversee dashboard of open e-commerce, bespoke and wholesale orders in Excel databases for timely fulfilment

The Ideal Candidate

Requirements

  • Core understanding of different ERP systems, Shipping software, Fulfilment Software, Warehousing Software, E-commerce integrations
  • Highly computer literate: proficient in Excel
  • Ability to truly simplify procedures and systems, from research to full implementation, for maximum efficiency
  • Keen interest in operations and e-commerce
  • Great eye for detail
  • Exceptionally organised
  • Positive ‘whatever it takes’ attitude (already in the first paragraph)
  • Comfortable with a rapidly changing environment
  • Flawless manners in written and spoken English

Education & Experience

  • Bachelor degree university (min 2:1 or equivalent) from top tier university
  • Experience working in a high-growth start-up
  • Minimum of 2 year’s experience in an operations role
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Head of Operations - Luxury Recruit https://www.luxuryrecruit.com/head-of-operations/ aaron@aarondmweb.co.uk Head of Operations - Luxury Recruit Applicationx
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